Eater

Terence Tubridy, founder of IGC Hospitality which owns Refinery Rooftop, Park Avenue Tavern, and Margie’s at The Rockaway Hotel, only charges diners who cancel on high-demand nights like Thanksgiving or New Year’s Eve. “This is not as a punishment, but to safeguard and protect the business,” he said. But he is also flexible and tries to work with customers who are charged so the relationship is not lost. “If a guest reaches out about a charge, that is an opportunity to engage and talk and make it right. We will credit it back, apply it to a future table, and help folks understand the economics of loss.”